Privacy Policy

1. Our Commitment to Privacy

TabPack Technologies respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit our website, request product samples, book device demonstrations, apply for distributorship or interact with our services.

This policy is designed in accordance with the Digital Personal Data Protection Act 2023 of India and other applicable data protection laws.


2. Who We Are

TabPack Technologies Pvt Ltd is a pharmaceutical and medical device company based in Pune, Maharashtra. We manufacture and market pharmaceutical formulations across Cardiology, Diabetology, Neuropathy and Nutritional Care, and we produce the e-Haart wireless reusable ECG monitor.

For the purpose of data protection law we are the Data Fiduciary responsible for your personal information.


3. What Information We Collect

We collect only the information that is necessary for the purpose you are interacting with us. This may include:

Information You Provide Directly

  • Name, email address and phone number

  • Organization or hospital name

  • Professional designation and role

  • Medical Council registration number (for healthcare professionals requesting samples)

  • Inquiry type and message content

  • Address and billing information (for institutional orders and distributors)

Information Collected Automatically

  • IP address and browser type

  • Device and operating system information

  • Pages visited and time spent on the website

  • Referring website or search terms

Medical Device Data If you use the e-Haart device or its companion application, we may collect device serial numbers, firmware versions and technical diagnostic data. Any patient health data generated by the device is processed only under strict clinical protocols and with explicit consent.


4. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your inquiries and provide customer support

  • To process product sample requests from licensed healthcare professionals

  • To schedule and manage e-Haart device demonstrations

  • To evaluate distributorship and partnership applications

  • To send product updates, clinical information and company news (only with your consent)

  • To improve our website, products and services

  • To comply with regulatory requirements including CDSCO reporting and pharmacovigilance

  • To detect and prevent fraud or unauthorized access

We do not sell your personal information to any third party.


5. Legal Basis for Processing

Under the Digital Personal Data Protection Act 2023 we process your personal data based on:

  • Consent: When you fill out a contact form, request a sample or subscribe to updates, you consent to our processing of your data for that specific purpose.

  • Legitimate Business Interest: When we need to respond to your inquiry or fulfill a contractual obligation such as a distributorship agreement.

  • Legal Obligation: When we are required to retain records for regulatory compliance, tax purposes or adverse event reporting.


6. Data Sharing and Disclosure

We may share your information with:

  • Regulatory authorities such as CDSCO, State FDA offices or other government bodies when required by law

  • Third-party service providers who help us operate our website, manage customer relationships or deliver products, provided they agree to keep your information confidential

  • Our logistics and distribution partners to fulfill sample requests or device deliveries

  • Professional advisors such as auditors or legal consultants bound by confidentiality obligations

We do not transfer your personal data outside India unless necessary for regulatory submissions or clinical trials, and only with appropriate safeguards in place.


7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. These include encryption, access controls, firewalls and regular security assessments.

While we strive to protect your data, no method of transmission over the internet is completely secure. We encourage you to use secure networks when submitting sensitive information.


8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Sample request records are retained for five years for regulatory compliance

  • Distributor application records are retained for the duration of the business relationship plus seven years

  • Website analytics data is retained for twenty-four months

Once the retention period expires we securely delete or anonymize your data.


9. Your Rights

Under Indian data protection law you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where there is no compelling reason for us to continue processing it

  • Withdraw your consent at any time (this will not affect the lawfulness of processing before withdrawal)

  • Lodge a complaint with the Data Protection Board of India if you believe your rights have been violated

To exercise any of these rights please contact us at Admin@tabpack.com.


10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic and understand user behavior. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.


11. Children's Privacy

This website is not intended for children under the age of eighteen. We do not knowingly collect personal information from minors. If you are under eighteen please do not provide any personal data on this website. If we learn that we have collected data from a minor we will delete it promptly.


12. Medical Device Data Privacy

The e-Haart ECG monitor is a CDSCO-certified medical device. Any health data collected through this device is subject to additional safeguards:

  • Patient identifiable data is encrypted both in transit and at rest

  • Access is restricted to authorized healthcare professionals and the patient

  • Data is used solely for diagnostic, treatment and regulatory purposes

  • We maintain records of data processing activities as required under medical device regulations


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.


14. Contact Us and Grievance Officer

If you have any questions, concerns or complaints about this Privacy Policy or our data handling practices please contact us:

TabPack Technologies Pvt Ltd
G 24 & 25, Super Mall
Salunke Vihar Road, Wanowrie
Pune - 411040, Maharashtra, India
Email: Admin@tabpack.com
Phone: +91 99303 09939 / 82828 29907

Grievance Officer
In accordance with the Digital Personal Data Protection Act 2023, our Grievance Officer can be reached at the same address and email above. We will acknowledge your complaint within forty-eight hours and strive to resolve it within thirty days.